Refund Policy

Understand when refunds may be issued and how to request one.

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1. Refund Eligibility

Refund eligibility can depend on the service provider, booking status, and the reason for the request. Some services may be non-refundable after a certain time window.

2. Booking Cancellations

  • If a booking is cancelled within the allowed cancellation window, a refund may be issued.
  • If the barber/shop cancels the booking, customers may be eligible for a full refund where applicable.

3. Subscription Refunds

Subscription-related payments and trials follow the plan rules shown on the pricing page. If you believe you were charged incorrectly, contact support with your transaction details.

4. How to Request a Refund

  1. Find your booking ID or transaction ID.
  2. Provide the reason for the refund request.
  3. We will review the request and respond as soon as possible.

5. Processing Time

If approved, refunds are typically processed within 5-10 business days, depending on your payment provider.